The November release of the Whitepaper for ISVs and Developers can be found here. Its a nice presentation of the available customization options without diving too deep into the technical details.
http://community.dynamics.com/product/crm/crmtechnical/b/crmteamblog/archive/2010/11/10/new-microsoft-dynamics-crm-2011-whitepaper-for-isvs-and-developers.aspx
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